Ordering & Delivery

To amend or cancel your order, please contact Wyldcats Ltd by telephone or email, 24hrs a day, seven days a week, leaving a clear and concise message. We will respond to you during normal office hours at the earliest opportunity.

We will normally dispatch your order within three working days, subject to stock availability. We currently only deliver to the UK, Republic of Ireland and Channel Islands. Please contact us about delivery outside this area.

Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your e-mail address so that we can notify you in the event that any delivery problems are encountered.

Please allow up to 15 working days for your item to arrive, as per the guidelines of the Royal Mail.  If your item has not arrived after this time, a replacement or a refund will be offered.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns

If for any reason you are unhappy with your purchase you may return it to us for a full refund or exchange within 14 days of receipt.

Please ensure that the item is unworn and in the original condition you received it from us. We recommend you send the item back to us by recorded delivery as we cannot accept responsibility for items lost in the post. Goods are returned to us at your own expense (unless damaged or faulty) however, we will send out your exchange item at no extra charge. Please contact us by telephone, email or post to let us know you are returning the item, and to tell us what you would like in exchange. Please note that unless the item is faulty we will not refund original postage costs.

We will process your refund or exchange within 10 days of receiving your returned item. We will endeavour to do this as quickly as possible.

Your statutory rights are not affected.